If you're someone who has been tasked with performing an audit for your organization, then start by opening up the monitorQA mobile app. Log in using your credentials, and the first thing that you will see is the list of audits you can perform.
We have a couple of audits scheduled in the list on the screen. You can use the search field to narrow down the list in case you have a lot of audits listed.
Additionally, you can find the filter option in the top right corner, which allows you to filter the list based on different parameters to easily find what you need.
Tap on one of the audits from the list to see some basic information about the audit.
As you can see in the screenshots above, you can see the number of sections it contains, the number of items or questions, previous results - if that specific audit was executed in the past, the due date for the audit completion, the previous date the audit was performed and a few more options. To start, click on the Download Audit option at the bottom. Downloading the audit will allow you to perform the audit offline, without internet connectivity.
As soon as the audit is downloaded to your device, you're ready to kick it off. Simply click on Begin Audit at the bottom of the screen.
First, you will see the names of sections, which may contain either sub-sections or specific questions.
Tap on any section to open it and see sub-sections and questions inside. Below is an example of a couple of questions listed in one of our sections.
As you can see, you can choose to either Pass or Fail any question listed. You can also mark it “n/a” if it doesn’t apply. This will allow you to skip the item. Furthermore, tapping the “Flag” option will allow you to flag that specific question with one of the pre-defined options shown below.
Clicking the three icons at the bottom left corner of each question allows you to add a note, take one or multiple photos and assign a corrective action. Note in the screenshot below how the system allows you to highlight and annotate certain areas on the photos as you attach them along with your answers.
When done with one question, repeat this process for each of the items in the list to complete the entire section.
Let's go back to the list of sections and see the screenshot when some sections have been marked as failed.
The percentage score for passing or failing is determined by the administrator when they apply a Scoring System to an audit template. The default setting for passing is 70%; however, administrators can create multiple scoring systems. Each audit can have its own scoring system applied to it.
To complete the entire audit, navigate to other sections and complete the items inside. Note that you do not have to complete the entire audit at once. If you exit and come back later, you’ll be able to continue your audit.
Notice the “Continue Audit” button at the bottom of the screen. To continue a previously started audit, tap on it and complete the remaining sections and items. Once the entire audit is complete, you’ll notice that the “Upload Result” button at the bottom of the screen with the list of sections becomes enabled.
To finish your audit, tap on the “Upload Result” button and you’re done. If the button still appears as disabled, make sure you have completed all the items in all sections. Finally, to successfully upload the result, make sure that your internet connection is enabled.